Gift Cards

Gift Cards

By purchasing, accepting or using the ‘Gift card’ and in consideration for your right to use the Gift Card, you agree to be bound by these terms and conditions. “You” and “Your” means the cardholder who has purchased or received a Gift Card. “We” or “our”, means M&S Al Futtaim Inc.


  1. This Gift Card may only be redeemed at Al-Futtaim Marks & Spencer stores within the country it was issued
  2. Invalid or unidentifiable Gift Card numbers, will not be redeemed. Allow up to two (2) hours from time of purchase for M&S systems to recognize and accept the Gift Card.
  3. This Gift Card remains the property of Al-Futtaim and may not be tampered or interfered with. Al-Futtaim will not accept liability for lost, stolen or damaged Gift Cards.


  1. This Gift Card cannot be exchanged for cash or any other tender.
  1. The Gift Card may be used to make purchases only up to the available balance on the Gift Card. The available balance of the Gift Card is reduced by the amount of each purchase of goods.
  2. If you want to use the Gift Card to make a purchase that exceeds the available balance on the Gift Card, you must combine the use of the Gift Card with additional payment. You agree that we are not responsible if you do not have enough funds on your Gift Card to facilitate the transaction.

General Terms

  1. The Card is valid for 24 months from the date of the last transaction.
  2. Protect the Gift Card like cash. If the Gift Card is lost or stolen, you may lose the remaining balance on the Gift Card, just as if you lost cash. Lost, stolen or damaged Gift Cards, will not be replaced. Furthermore, M&S Al Futtaim shall not be held responsible for any misuse of the Gift Card and you agree to indemnify M&S Al Futtaim any claims whatsoever with regards to use of the Gift Card.
  3. We reserve the right to correct the Gift Card balance if we believe that a clerical, billing or accounting error has occurred. You also agree that we may restrict or lock the Gift Card from use, may elect not to authorize a Gift Card transaction, or may revoke the Gift Card if we suspect fraud, unlawful activity or improper Gift Card use. You agree that you will not use a revoked Gift Card.
  4. The Gift Card is not a credit, debit, or charge card. No implied warranties attach to it.
  5. The Gift Card is issued by M&S Al Futtaim, which reserves the right to change the terms of the Gift Card program or amend these Terms and Conditions at any time or to contract with a third party to administer this program. Any amendment to the Terms and Conditions will be effective shall be deemed in force  with immediate effect when posted on